Munro Footwear Group

General 12

• Do you offer PR Opportunities?
• How do I place an order?
• How can I cancel my order?
• Do you have tips for trying on shoes?
• The item I want is sold out online, now what?

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Payment #2 6

• Why does my NZ order show tax?
• What is AfterPay?
• I have a voucher code. How do I apply it?
• What forms of payment are accepted?
• What is PayPal?

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General #2 8

• Do you have any tips for trying on shoes?
• How do I place an order?
• How do I search for a specific brand/style?
• I have seen the same product on another site. Do you price match?
• How can I cancel my order?

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Fit Guide 3

• How do I find my perfect shoe size?
• What are ‘widths’ and how do I know what works best for me?
• What are the different types of footbeds?

Delivery #8 9

• Will I need to be present at my nominated delivery address when my order arrives?
• How much do you charge for delivery?
• Do you deliver to anywhere in Australia?
• I have ordered an item that is no longer available
• Can I change the delivery address after I have ordered?

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Delivery #10 7

• When will I receive my order?
• Will I need to be present at my nominated delivery address when my order arrives?
• How much do you charge for delivery?
• How can I track my order?
• Can I change the delivery address after I have ordered?

View all 7

Payment #7 4

• Is it safe to use my credit card on Mountfords?
• I have a voucher code. How do I apply it?
• What forms of payment are accepted?
• What is PayPal?

General #10 8

• How do I place an order?
• The shoes I want aren't available in my size. What now?
• How do I unsubscribe from your mailing list?
• I have seen the same product on another site. Do you price match?
• How do I create a Colroado account?

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Returns #3 9

• Can I exchange an item?
• When will I receive my refund?
• If I purchased shoes online can I return to a boutique?
• What is Midas Shoes return policy?
• How do I know if my return has been received?

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Returns #4 9

• Can I Return my order?
• Can I return items paid for using Afterpay?
• Where Do I find my Web Order number?
• How long does the return process take?
• Help! I think my item is faulty!

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Returns #7 8

• I placed my order using online credit - will I be refunded?
• I placed my order during a sale or promotion - will I be refunded?
• How long does the return process take?
• Can I exchange my shoes if they don’t fit?
• What is Mathers' return policy?

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Payment #5 4

• What forms of payment are accepted?
• I have a voucher code. How do I apply it?
• Is it safe to use my credit card on Mathers?
• What is PayPal?

General #8 7

• I tried to check out and the item in my shopping cart disappeared, what happened?
• How do I place an order?
• I have seen the same product on another site. Do you price match?
• How do I unsubscribe from your mailing list?
• How do I search for a specific brand/style?

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Delivery #9 9

• When will I receive my order?
• Do you deliver to anywhere in Australia?
• Why have I received two tracking numbers?
• Can I change the delivery address after I have ordered?
• Do you deliver internationally?

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Returns #9 10

• I placed my order during a sale or promotion - will I be refunded?
• Help! I think my item is faulty!
• What is Mountfords's return policy?
• If I purchased shoes online can I return to a David Jones store?
• I placed my order using online credit - will I be refunded?

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Returns #2 6

• Help! I think my item is faulty!
• What is Styletread's return policy?
• Where do I find my Web Order Number?
• Can I exchange my shoes if they don’t fit?
• How long does the return process take?

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General #4 3

• How do I care for my new Midas Shoes?
• Can I place an order over the phone?
• How do I change my email address for my newsletter subscription?

Payment & Promotions #2 7

• How can I use a coupon code when placing my online order?
• How Does Afterpay Work?
• What payments do you accept?
• How safe is using my credit card on the Williams website?
• Can I purchase or redeem vouchers online?

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Returns #5 8

• Can I return sale items?
• How do I know if my return has been received?
• How do I return an item to the Williams online store?
• If I purchased shoes online can I return to a store?
• Can I exchange an item?

View all 8

Delivery #7 10

• Do you deliver to anywhere in Australia?
• I have ordered an item that is no longer available
• Will I need to be present at my nominated delivery address when my order arrives?
• Why does my New Zealand order show a tax?
• Can I change the delivery address after I have ordered?

View all 10

Returns 7

• Where do I find my Web Order Number?
• Help! I think my item is faulty!
• How do I return my order?
• How long does the return process take?
• I placed my order using an online credit - will I be refunded?

View all 7

Payment #3 5

• What is PayPal?
• Is it safe to use my credit card on Ziera?
• What forms of payment are accepted?
• Why does my NZ order show tax?
• I have a voucher code. How do I apply it?

Payment & Promotions 4

• What payments do you accept?
• Can I pay using two different cards or payment methods online?
• Do you offer layby?
• Can I purchase or redeem vouchers online?

Delivery #4 7

• What is my tracking number?
• Do you ship internationally?
• Why does my New Zealand order show a tax?
• What if I am not home when my parcel arrives?
• How do I change my delivery address after my order has been placed?

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Payment 6

• What Is Paypal?
• Why does my NZ order show tax?
• How Does Afterpay Work?
• How Can I Use A Coupon Code To My Order?
• How Safe Is Using My Credit Card On Mollini?

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General #3 7

• How do I place an order?
• How do I unsubscribe from your mailing list?
• I have seen the same product on another site. Do you price match?
• How do I create a Ziera account?
• How do I search for a specific brand/style?

View all 7

Payment #4 7

• What is AfterPay?
• How do I place an order?
• What is PayPal?
• What forms of payment are accepted?
• I have a voucher code. How do I apply it?

View all 7

Delivery #2 5

• When will I receive my order?
• How much do you charge for delivery?
• How do I change the delivery address after I have ordered?
• How can I track my order?
• Where do you deliver?

Payment #6 3

• What forms of payment are accepted?
• I have a voucher code. How do I apply it?
• Is it safe to use my credit card on Cinori?

Delivery #3 7

• Do you deliver to anywhere in Australia?
• How much do you charge for delivery?
• When will I receive my order?
• Do you deliver internationally?
• How do I change the delivery address after I have ordered?

View all 7

General #9 8

• I tried to check out and the item in my shopping cart disappeared, what happened?
• How do I search for a specific brand/style?
• How do I unsubscribe from your mailing list?
• The shoes I want aren't available in my size. What now?
• Do you have any tips for trying on shoes?

View all 8

Returns #10 7

• How long does the return process take?
• Help! I think my item is faulty!
• What is Colorado's return policy?
• Can I exchange my shoes if they don’t fit?
• Where do I find my Web Order Number?

View all 7

General #5 6

• How do I change my email address for my newsletter subscription?
• Can I place an order over the phone?
• The shoes I want aren’t available in my size. What now?
• How do I unsubscribe from your mailing list?
• I have ordered a item that is no longer available, what happens now?

View all 6

Delivery #5 9

• What is my tracking number?
• How long does delivery take?
• How much does delivery cost?
• I haven’t received all the items I’ve ordered?
• Do you ship internationally?

View all 9

Delivery #6 8

• Do you deliver internationally?
• I have ordered an item that is no longer available
• How can I track my order?
• Do you deliver to anywhere in Australia?
• Can I change the delivery address after I have ordered?

View all 8

Returns #6 8

• I placed my order during a sale or promotion - will I be refunded?
• Can I exchange my shoes if they don’t fit?
• How do I return my order?
• How long does the return process take?
• What is Diana Ferrari's return policy?

View all 8

General #6 8

• How do I search for a specific brand/style?
• How do I create a Diana Ferrari account?
• Do you have any tips for trying on shoes?
• The shoes I want aren't available in my size. What now?
• How do I place an order?

View all 8

General #7 7

• The shoes I want aren't available in my size. What now?
• Do you have any tips for trying on shoes?
• How do I place an order?
• How do I search for a specific brand/style?
• I tried to check out and the item in my shopping cart disappeared, what happened?

View all 7

Returns #8 9

• I placed my order using online credit - will I be refunded?
• Can I exchange my shoes if they don’t fit?
• Where do I find my Web Order Number?
• How long does the return process take?
• What is Cinori's return policy?

View all 9

Payment #8 3

• I have a voucher code. How do I apply it?
• Is it safe to use my credit card on Colorado?
• What forms of payment are accepted?

Delivery 8

• How will my Order be sent?
• Which countries do you deliver to?
• Will I have to sign for my delivery?
• How much does delivery cost?
• How can I track my order?

View all 8