Returns #7

Returns Mathers

I placed my order using online credit - will I be refunded?
If an online credit was used to place your order, we will provide you with another online credit code, valid for 12 months.
Wed, 1 Nov, 2023 at 5:26 PM
I placed my order during a sale or promotion - will I be refunded?
Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of ...
Wed, 1 Nov, 2023 at 5:26 PM
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Mathers warehouse. Once the goods have bee...
Wed, 1 Nov, 2023 at 5:26 PM
Can I exchange my shoes if they don’t fit?
If the size isn’t quite right for a product you’ve ordered & you’d like to try and exchange it for another, we recommend that you phone or head in to on...
Wed, 1 Nov, 2023 at 5:27 PM
What is Mathers' return policy?
We understand that sometimes a product just doesn't fit, thats why we offer free 30 day returns for all Australian orders. If you wish to receive a REF...
Wed, 1 Nov, 2023 at 5:27 PM
Where do I find my Web Order Number?
This can be found on your order confirmation email sent to you at the time you place your order.
Wed, 1 Nov, 2023 at 5:27 PM
How do I return my order?
Please visit our Returns page and follow the instructions provided.
Wed, 1 Nov, 2023 at 5:27 PM
Help! I think my item is faulty!
The Mathers Shoes Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you have received faulty goods, and the purc...
Wed, 1 Nov, 2023 at 5:27 PM