If the size isn’t quite right for a product you’ve ordered & you’d like to try and exchange it for another, we recommend that you phone or head in to one of our Mathers Stores to see if they have the alternative size in stock.
Once in-store, if your alternate size is available, our store staff will be able to exchange your order for you. Please note if there is a difference in the value between your orders/ the products you’re exchanging you will need to pay for this in-store at the time of the exchange.
If Mathers need to refund you for any difference in value, a cash refund of up to $20 can be processed in-store at the time of the exchange.
If the difference owing to you is greater than $20 our store staff are unable to process this on the spot & will need to register a return with our e-store team for you original order, requiring you to pay for your alternate pair of shoes in full in-store.
We are unable to facilitate any exchanges online or via returns to our warehouse, this can only be done in-store.