Returns #3

Midas Returns Policy

Can I exchange an item?
Yes, we offer exchanges for purchases made online and in store. To exchange your order please visit your nearest Midas store. We do not accept online exch...
Wed, 1 Nov, 2023 at 5:26 PM
When will I receive my refund?
Once your shoes have arrived back to our warehouse, we do require up to 4 business days to process your refund. Once the refund has been processed, you will...
Wed, 1 Nov, 2023 at 5:26 PM
If I purchased shoes online can I return to a boutique?
Yes, you can return your online purchase to a boutique along with your proof of purchase. We do not accept online purchase returns at our David Jones stores.
Wed, 1 Nov, 2023 at 5:26 PM
What is Midas Shoes return policy?
Items must be returned in original condition and packaging. We offer free returns on all Australian orders. Please see full Returns & Exchange here. 
Wed, 1 Nov, 2023 at 5:26 PM
How do I know if my return has been received?
The best way to know if your return has been received at our warehouse is to keep the receipt Australia Post supplies containing your tracking information w...
Wed, 1 Nov, 2023 at 5:26 PM
How do I return an item to the Midas online store?
If you purchased online and want to return you can either lodge a return in our online portal or head into your nearest boutique. Find out how here.
Wed, 1 Nov, 2023 at 5:26 PM
Can I return sale items?
All sale items are eligible for a full refund as long as they are in their original condition including the packaging. All online purchases that are being r...
Wed, 1 Nov, 2023 at 5:27 PM
If I purchased shoes online can I return to a David Jones store?
You will not be able to return your shoes to David Jones if it was an online purchase, however, you may return your shoes at a stand-alone boutique.
Wed, 1 Nov, 2023 at 5:27 PM
I have an issue with my shoes? What should I do?
Please contact us with your order details such as order number or email address. Please refrain from posting your item back to us before receiving a res...
Wed, 1 Nov, 2023 at 5:27 PM