Returns #10

Returns

How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Colorado warehouse. Once the goods have be...
Wed, 1 Nov, 2023 at 5:27 PM
Help! I think my item is faulty!
The Colorado Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you have received faulty goods, and the purchase ...
Wed, 1 Nov, 2023 at 5:27 PM
What is Colorado's return policy?
We understand that sometimes a product just doesn't fit, that's why we offer free 30 day returns for all Australian orders. If you wish to receive ...
Wed, 1 Nov, 2023 at 5:27 PM
Can I exchange my shoes if they don’t fit?
Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the origina...
Wed, 1 Nov, 2023 at 5:27 PM
Where do I find my Web Order Number?
This can be found on your order confirmation email sent to you at the time you place your order.
Wed, 1 Nov, 2023 at 5:27 PM
I placed my order during a sale or promotion - will I be refunded?
Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of ...
Wed, 1 Nov, 2023 at 5:27 PM
How do I return my order?
Please visit our Returns page and follow the instructions provided.
Wed, 1 Nov, 2023 at 5:27 PM