Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Ziera warehouse.
Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days.
You will be notified by email if the refund is approved and it will then be processed by our Finance team.
Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.
We may decline to offer a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. For more information regarding refunds, please see our Returns Policy.