We understand that sometimes a product just doesn't fit, thats why we offer free 30 day returns for all Australian orders.
If you wish to receive a REFUND for your purchase, your item must meet these guidelines:
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition and
- In the original packaging and shoe box (we consider this part of the item).
- Mountfords does not accept returns after 30 days from the date of purchase.
If you qualify for a return, you are not liable for the postage cost of returning products within Australia via Mountfords's nominated courier service or an Australia Post return booked via our Returns Booking page.
If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge - $10 for Australian returns and $15 for New Zealand returns. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.