The Mountfords Shoes Returns Policy includes the rights you are entitled to under the Australian Consumer Law.
If you have received faulty goods, and the purchase was made within the 30-day return period please contact us.
If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team via email at orders@Mountfords.com.au, or by phone on 1800 020 089 (AUS) between 8am and 4pm (Melbourne time) Monday to Friday (excluding public holidays).
Mountfords Shoes may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty.
If the item is found to be faulty, Mountfords shoes will repair, replace or refund your order where appropriate.