Returns #4

Returns Policy

Can I Return my order?
We want you to love what you’ve ordered, but we understand if you don’t, that’s why we offer 30-Day Returns for all orders. To be eligible for a refund ...
Wed, 1 Nov, 2023 at 5:25 PM
Can I return items paid for using Afterpay?
Purchases made through Afterpay are subject to the same Returns Policy as for purchases via other payment methods. If you'd like to return your purc...
Wed, 1 Nov, 2023 at 5:25 PM
Where Do I find my Web Order number?
This can be found on your order confirmation email sent to you at the time you place your order.
Wed, 1 Nov, 2023 at 5:26 PM
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Mollini warehouse. Once the goods have ...
Wed, 1 Nov, 2023 at 5:26 PM
Help! I think my item is faulty!
The Mollini Shoes Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you have received faulty goods, and the p...
Wed, 1 Nov, 2023 at 5:26 PM
For NEW ZEALAND Orders:
You will need to cover the cost of your return and therefore will not be able to lodge your return in the online returns portal. Please include the original...
Wed, 1 Nov, 2023 at 5:26 PM
Can I return a sale item?
Yes you can.  Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that it...
Wed, 1 Nov, 2023 at 5:26 PM
I placed my order using an online credit – will I be refunded?
If an online credit was used to place your order, we will provide you with another online credit code, valid for 12 months.
Wed, 1 Nov, 2023 at 5:27 PM
Can I exchange an item?
Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the origina...
Wed, 1 Nov, 2023 at 5:27 PM