Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase. See here how to return your items:
Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing. This can take from 4-6 business days.
If you have checked out as a guest, please enter your Order ID Number in the Online Returns Portal here.
Please Note: During peak trading times (including but not limited to Christmas and sale) refunds may take slightly longer to process.
Our Finance Team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account.
The refund will be credited back to the same credit card, PayPal or AfterPay account that you paid from.
For NEW ZEALAND Orders:
You will need to cover the cost of your return and therefore will not be able to lodge your return in the online returns portal. Please include the original invoice in the box. If you don't have your invoice, please include a note with your name and order number in the box.
- Place the items you want to return into their original packaging and place in a sealed post bag
- Please post your items to: MOLLINI SHOES E-STORE, 305 GOOCH ST, THORNBURY, VIC 3071
Make note of your return tracking number as our Customer Service team may ask for this if you need to enquire about your return.