Munro Footwear Group

Delivery 11

• Do you deliver internationally?
• How long does delivery take?
• Why does my New Zealand order show a tax?
• What if I am not home when my parcel arrives?
• Can I place an order over the phone?

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Returns 8

• What is the Mountfords return policy?
• How long does does an online return take?
• I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?
• I placed my order during a sale or promotion - will I be refunded?
• Help! I think my item is faulty!

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Payment 5

• What is AfterPay?
• What is PayPal?
• What forms of payment are accepted?
• Is it safe to use my credit card?
• Why does my NZ order show a tax?

General 22

• How do I create an account?
• I tried to check out and the item in my shopping cart disappeared, what happened?
• How do I unsubscribe from your mailing list?
• The shoes I want aren't available in my size. What now?
• Can I cancel or make changes to an order?

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