CHANGE OF MIND RETURNS OR EXCHANGES:
If you’re not 100% satisfied with your purchase or have simply changed your mind, we are happy to offer an exchange (in-store only) or refund. Please ensure that the items you want to return/exchange meet the following conditions of our Returns Policy:
- The Return or Exchange is made within 30 days of purchase
- The item is unworn and in its original condition and packaging including the original tags attached
- There must be no damage or signs of wear, such as scratches or sole markings; and
- You must provide proof of purchase to return or exchange goods.
ONLINE RETURNS:
If you’re not 100% satisfied with your purchase or have simply changed your mind, we are happy to offer a refund. To start your online return, please head to the below link;
https://www.mountfords.com.au/sales/guest/form
IN STORE RETURNS
All in-store returns are FREE! Please visit any of our Mountfords stores to return or exchange your shoes. Please ensure you take a proof of purchase along with you.
*Unfortunately, we are unable to process returns from our online store at our David Jones Concession stores, however, you can return your online purchases to our Midas boutique stores.
Please visit the below link for our Returns Policy