Returns

What is the Mountfords return policy?
CHANGE OF MIND RETURNS OR EXCHANGES: If you’re not 100% satisfied with your purchase or have simply changed your mind, we are happy to offer an exchange...
Thu, 26 Oct, 2023 at 12:06 PM
How long does does an online return take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the our warehouse. Once the goods have been re...
Mon, 23 Oct, 2023 at 4:59 PM
I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?
In the case where a purchase is made using a prepaid credit card and the order is subsequently cancelled or requires a refund – We reserve the right to requ...
Thu, 26 Oct, 2023 at 9:39 AM
I placed my order during a sale or promotion - will I be refunded?
Items that were bought during a sale or promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order les...
Thu, 26 Oct, 2023 at 9:39 AM
Help! I think my item is faulty!
Our Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our ...
Thu, 26 Oct, 2023 at 9:40 AM
Can I exchange my shoes if they don’t fit?
We understand that sometimes a product just doesn't fit quite right, that's why we offer FREE 30 day returns for all orders! Some conditions do app...
Thu, 26 Oct, 2023 at 9:42 AM
How do I return my order?
Please visit our Returns page and follow the instructions provided. 
Thu, 26 Oct, 2023 at 9:51 AM
Why have I received two tracking numbers?
Orders containing more than one item may receive more than one tracking number and may be delivered at different times from our warehouse. We will always en...
Thu, 26 Oct, 2023 at 9:52 AM