General

How do I place an order?
To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout. 
Wed, 25 Oct, 2023 at 12:47 PM
Can I cancel or make changes to an order?
Unfortunately, due to the fast turnaround of our warehouse, once an order has been placed in the system we are unable to cancel or make any changes. Please ...
Wed, 25 Oct, 2023 at 12:47 PM
The shoes I want aren't available in my size. What now?
The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact us if you'd like to know if, or when, we'll...
Wed, 25 Oct, 2023 at 12:48 PM
How do I unsubscribe from your mailing list?
On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We...
Wed, 25 Oct, 2023 at 12:48 PM
I have seen the same product on another site. Do you price match?
We do keep an eye on our competitors’ prices and are in constant communication with our suppliers, however, due to our generous fast delivery and 30-day fre...
Wed, 25 Oct, 2023 at 12:48 PM
How do I search for a specific brand/style?
You can search the entire product range on site by using the search bar at the top right-hand corner of the screen. Alternatively you can use the filters on...
Wed, 25 Oct, 2023 at 12:49 PM
How do I create a Ziera account?
Click 'Register' at the top right-hand corner of the screen and enter your details in the fields provided. For more details on how to register, plea...
Wed, 25 Oct, 2023 at 12:49 PM
How do I care for my Ziera shoes?
Most of our styles are genuine leather and can be cleaned with a quality leather cleaner (we do always advise a patch test first). Some of our styles are ma...
Wed, 25 Oct, 2023 at 12:49 PM
The shoes I want aren't available in my size. What now?
The stock on our website is an accurate reflection of the stock we have in our warehouse. Please note: If the item is an already reduced item, we will n...
Wed, 3 Jan, 2024 at 9:29 AM
Missing Email Confirmation
If you have had not received your Order Confirmation, please head to our contact us page for a Customer Care Agent to assist you. 
Wed, 17 Jan, 2024 at 2:34 PM