Returns

What is Ziera's return policy?
CHANGE OF MIND RETURNS: If you’re not 100% satisfied with your purchase or have simply changed your mind, we are happy to offer a refund for your purc...
Thu, 26 Oct, 2023 at 3:55 PM
How do I return my order?
Please visit our Returns page and follow the instructions provided. 
Wed, 25 Oct, 2023 at 12:43 PM
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Ziera warehouse.Once the goods have been re...
Wed, 25 Oct, 2023 at 12:43 PM
I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?
In the case where a purchase is made using a prepaid credit card and the order is subsequently cancelled or requires a refund – We reserve the right to requ...
Wed, 25 Oct, 2023 at 12:44 PM
Can I exchange my shoes if they don’t fit?
Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original i...
Wed, 25 Oct, 2023 at 12:44 PM
Help! I think my item is faulty!
Ziera's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please conta...
Wed, 25 Oct, 2023 at 12:45 PM