Ziera's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our Customer Service Team. Ziera may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.