If you purchased in a store:
If this was an in-store purchase, you will need to contact the store directly, so they can provide you with further instructions on how to rectify any existing/suspected faults.
If you purchased from our online store:
If this was an online purchase - please contact the online team via email or phone so the team can provide you with further information and assist to investigate your case. Please refrain from posting your item back to us before receiving a response from our Customer Service Team. Please have your order number ready. If the purchase was made in-store please call the store of purchase directly.