The Diana Ferrari Shoes Returns Policy includes the rights you are entitled to under the Australian Consumer Law.
If you have received faulty goods, and the purchase was made within the 30-day return period please contact us.
If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team via email at customerservice@dianaferrari.com.au, or by phone on 1800 101 285 (AUS) between 9am and 5pm (Melbourne time) Monday to Friday (excluding public holidays).
Diana Ferrari may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty.
If the item is found to be faulty, Diana Ferrari shoes will repair, replace or refund your order where appropriate.