General

How do I place an order?
To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout. 
Wed, 25 Oct, 2023 at 5:09 PM
Can I cancel or make changes to an order?
Unfortunately, due to the fast turnaround of our warehouse, once an order has been placed in the system we are unable to cancel or make any changes. Please ...
Wed, 25 Oct, 2023 at 5:09 PM
The shoes I want aren't available in my size. What now?
The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact us if you'd like to know if, or when, we'll...
Wed, 25 Oct, 2023 at 5:09 PM
How do I unsubscribe from your mailing list?
On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We...
Wed, 25 Oct, 2023 at 5:09 PM
I tried to check out and the item in my shopping cart disappeared, what happened?
We're sorry that you weren't able to complete your order. The stock on the our website is live and reflects what's available in real time. Placi...
Wed, 25 Oct, 2023 at 5:10 PM
How do I create an account?
To create an account, simply click login/register at the top right of the screen and click "create an account" 
Wed, 25 Oct, 2023 at 5:10 PM
Restock
The stock on our website is an accurate reflection of the stock we have in our warehouse.  If the size you want is out of stock, the website will allow ...
Wed, 17 Jan, 2024 at 12:54 PM
Shoe Repairs
Unfortunately, we do not offer repairs.  If you suspect there to be a manufacturing fault, please email us at customercare@mathers.com.au along with you...
Wed, 17 Jan, 2024 at 12:55 PM
Quality complaint
If you suspect there to be a manufacturing fault, please email us at customercare@mathers.com.au along with your order number and images of the suspected fa...
Wed, 17 Jan, 2024 at 12:55 PM
Forgot to enter voucher code
If you have placed your order without entering the promotional code, please email us at customercare@mathers.com.au along with your order number for our cus...
Wed, 17 Jan, 2024 at 12:55 PM