Munro Footwear Group

Delivery 10

• Do you deliver internationally?
• How long does delivery take?
• Why does my New Zealand order show a tax?
• What if I am not home when my parcel arrives?
• Can I place an order over the phone?

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Returns 9

• What is the Mathers return policy?
• How long does does an online return take?
• Where do I find my Web Order Number?
• I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?
• What is an acceptable Proof of Purchase?

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Payment 6

• What forms of payment are accepted?
• I have a voucher code. How do I apply it?
• Is it safe to use my credit card?
• What is PayPal?
• What is AfterPay?

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General 22

• How do I place an order?
• Can I cancel or make changes to an order?
• The shoes I want aren't available in my size. What now?
• How do I unsubscribe from your mailing list?
• I tried to check out and the item in my shopping cart disappeared, what happened?

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