Returns

What is Diana Ferrari Return Policy?
CHANGE OF MIND RETURNS: If you’re not 100% satisfied with your purchase or have simply changed your mind, we are happy to offer a refund for your purcha...
Thu, 26 Oct, 2023 at 3:52 PM
How do I return my order?
Please visit our Returns page and follow the instructions provided. 
Wed, 25 Oct, 2023 at 10:51 AM
Where do I find my Web Order Number?
Your Order Number can be found in two places: 1) At the bottom of your order confirmation email or 2) On the slip sent in your delivery with your order un...
Wed, 25 Oct, 2023 at 10:51 AM
I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?
In the case where a purchase is made using a prepaid credit card and the order is subsequently cancelled or requires a refund – We reserve the right to requ...
Wed, 25 Oct, 2023 at 10:51 AM
I placed my order during a sale or promotion - will I be refunded?
Items that were bought during a sale or promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order les...
Wed, 25 Oct, 2023 at 10:51 AM
Can I exchange my shoes if they don’t fit?
We understand that sometimes a product just doesn't fit quite right, that's why we offer FREE 30 day returns for all orders! Some conditions do app...
Wed, 25 Oct, 2023 at 10:51 AM
Help! I think my item is faulty!
Our Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our ...
Wed, 25 Oct, 2023 at 10:51 AM
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the our warehouse. Once the goods have been re...
Wed, 25 Oct, 2023 at 10:57 AM