General

Warranty
If you suspect there to be a manufacturing fault, please email us at customercare@thetrybe.com.au along with your order number and images of the suspected...
Thu, 6 Mar, 2025 at 4:42 PM
Does the store have this in stock?
Click on the item you are wanting and then under where it says ‘Add to Cart’, you’ll find the button that says ‘Find in store’. 
Thu, 6 Mar, 2025 at 4:43 PM
Gift cards / e-gift cards
Unfortunately, we do not currently accept in store gift cards online. 
Thu, 6 Mar, 2025 at 4:43 PM
Click and Collect
Unfortunately, we do not currently offer Click & Collect. We do however offer free shipping for all online orders over $65.
Thu, 6 Mar, 2025 at 4:43 PM
Waiting on return label
Please ensure you have checked your junk/spam inbox to locate your return label. If you have had not received your return label, please head to our cont...
Thu, 6 Mar, 2025 at 4:44 PM
Checkout issues
If you are experiencing issues at checkout, please take a screenshot of the issue and please email this through to customercare@thetrybe.com.au for a cust...
Thu, 6 Mar, 2025 at 4:44 PM
Faulty Items
If you suspect there to be a manufacturing fault, please email us at customercare@thetrybe.com.au along with your order number and images of the suspecte...
Thu, 6 Mar, 2025 at 4:46 PM
Forgot to enter voucher code
If you have placed your order without entering the promotional code, please email us at customercare@thetrybe.com.au along with your order number for our ...
Thu, 6 Mar, 2025 at 4:47 PM
Quality complaint
If you suspect there to be a manufacturing fault, please email us at customercare@thetrybe.com.au along with your order number and images of the suspected...
Thu, 6 Mar, 2025 at 4:48 PM
Shoe Repairs
Unfortunately, we do not offer repairs.  If you suspect there to be a manufacturing fault, please email us at customercare@thetrybe.com.au along with yo...
Thu, 6 Mar, 2025 at 4:49 PM