General

How do I place an order?
To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout. 
Wed, 25 Oct, 2023 at 4:27 PM
Can I cancel or make changes to an order?
Unfortunately, due to the fast turnaround of our warehouse, once an order has been placed in the system we are unable to cancel or make any changes. Please ...
Wed, 25 Oct, 2023 at 4:28 PM
The shoes I want aren't available in my size. What now?
The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact us if you'd like to know if, or when, we'll...
Wed, 25 Oct, 2023 at 4:28 PM
How do I unsubscribe from your mailing list?
On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We...
Wed, 25 Oct, 2023 at 4:28 PM
I tried to check out and the item in my shopping cart disappeared, what happened?
We're sorry that you weren't able to complete your order. The stock on the our website is live and reflects what's available in real time. Placi...
Wed, 25 Oct, 2023 at 4:29 PM
How do I create an account?
Click 'Log-In' at the top right-hand corner of the screen and click "Register" in the pop-up. Then fill in the Customer Registration form ...
Wed, 25 Oct, 2023 at 4:29 PM
How do I search for a specific brand/style?
You can search the entire product range on site by using the search bar at the top right-hand corner of the screen. Alternatively you can use the filters on...
Wed, 25 Oct, 2023 at 4:30 PM
The shoes I want aren't available in my size. What now?
The stock on our website is an accurate reflection of the stock we have in our warehouse. Please note: If the item is an already reduced item, we will n...
Wed, 3 Jan, 2024 at 9:28 AM
Missing Email Confirmation
If you have had not received your Order Confirmation, please head to our contact us page for a Customer Care Agent to assist you. 
Wed, 17 Jan, 2024 at 2:27 PM
Purchase history
To view your purchase history, simply login to your account and head to ‘My Account’. From there click ‘My Orders’, which will bring up your online order hi...
Wed, 17 Jan, 2024 at 2:27 PM