Returns

What is Ziera's Return Policy?
CHANGE OF MIND RETURNS: If you’re not 100% satisfied with your purchase or have simply changed your mind, we are happy to offer a refund for your purchase....
Thu, 26 Oct, 2023 at 3:56 PM
How do I return my order?
Please visit our Returns page and follow the instructions provided. 
Mon, 23 Oct, 2023 at 4:54 PM
Where do I find my Web Order Number?
Your Order Number can be found in two places: 1) At the bottom of your order confirmation email or 2) On the slip sent in your delivery with your order un...
Mon, 23 Oct, 2023 at 4:54 PM
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at our warehouse. Once the goods have been receiv...
Mon, 23 Oct, 2023 at 4:55 PM
I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?
In the case where a purchase is made using a prepaid credit card and the order is subsequently cancelled or requires a refund – We reserve the right to requ...
Mon, 23 Oct, 2023 at 4:58 PM
Can I exchange my shoes if they don’t fit?
Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original i...
Mon, 23 Oct, 2023 at 4:58 PM
Help! I think my item is faulty!
Our Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our ...
Mon, 23 Oct, 2023 at 4:58 PM
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the our warehouse. Once the goods have been re...
Wed, 25 Oct, 2023 at 11:22 AM
How do I get my sign up voucher code?
Subscribe for 10% OFF your first purchase*  + your chance to WIN $500 IN ZIERA SHOES every month!^ Kindly visit https://www.zierashoes.com.au/subscri...
Tue, 18 Feb, 2025 at 1:26 PM