Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Cinori warehouse.

Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved and it will then be processed by our Finance team.

Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.

We reserve the right to decline an item for a refund if:

  • The return was made after 30 days
  • The products are marked, damaged or show signs of wear
  • The products are not returned in their original and undamaged box or packaging

We will contact you if any items are not eligible for a refund.

I placed my order using online credit - will I be refunded?

I placed my order during a sale or promotion - will I be refunded?

Can I exchange my shoes if they don’t fit?

What do I do if the shoes I receive are faulty?

Payment

What forms of payment are accepted?

Cinori accepts MasterCard, VISA, American Express as well as PayPal and AfterPay.