We understand sometimes a product just isn’t right for you, so we offer 30 day returns for all orders.
If you wish to receive a REFUND for your purchase your item must meet these guidelines:
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition and
- In the original packaging and shoe box (we consider this part of the item).
- In their original condition and
- Cinori Shoes does not accept returns after 30 days from the date of purchase.
If you wish to EXCHANGE your item:
- If the size isn’t quite right for a product you’ve ordered & you’d like to try and exchange it for another, we recommend that you phone or head in to one of our Cinori Stores to see if they have the alternative size in stock.
- All Afterpay orders made online must also be returned and refunded in full, no exchanges can be provided.
- Once in-store, if your alternate size is available, our store staff will be able to exchange your order for you.
- Please note if you are returning your purchased item and wish to exchange it for an item with a different value, we will need to refund your original order in full and you will need to make a new purchase. Your refund will then be processed back to the credit card or PayPal account used at the time of purchase by our e-store team within 1-3 business days of the exchange being registered in-store