Munro Footwear Group

Delivery 9

• Do you deliver internationally?
• How long does delivery take?
• Why does my New Zealand order show a tax?
• What if I am not home when my parcel arrives?
• Can I place an order over the phone?

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Returns 8

• What is the Williams Shoes return policy?
• How long does an online return take?
• How do I return my order?
• Where do I find my Web Order Number?
• I paid using a prepaid credit card, but my order was cancelled. How will I be refunded?

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Payment 5

• What forms of payment are accepted?
• I have a voucher code. How do I apply it?
• Is it safe to use my credit card?
• What is PayPal?
• Why does my NZ order show tax?

General 23

• How do I place an order?
• Can I cancel or make changes to an order?
• The shoes I want aren't available in my size. What now?
• How do I unsubscribe from your mailing list?
• I tried to check out and the item in my shopping cart disappeared, what happened?

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Shoebucks Rewards Club 24

• What is Williams Shoebucks instant reward club?
• How do I sign up to Shoebucks rewards?
• What do I earn immediately after I sign up?
• How do I redeem my rewards?
• If I had more than one account, can I combine them?

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